Right of Withdrawal (Widerrufsbelehrung)

Last updated: April 9, 2026

Right of Withdrawal

As a consumer, you have the right to withdraw from your contract with NETCUBE Inc. within 14 calendar days without providing any reason. The withdrawal period starts on the day you receive this notice.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us or our payment processor, Paddle.com, of your decision to withdraw from this contract by making an unambiguous statement (e.g., a letter sent by post, email, or a completed withdrawal form).

Contact Information for Withdrawal

You may send your withdrawal notice to:

NETCUBE Inc.
Kurfürstendamm 195
10707 Berlin, Germany
Email: global@netcube.com

Or to Paddle.com (our Merchant of Record):
Paddle
https://paddle.com/contact

Consequences of Withdrawal

If you withdraw from this contract:

We will refund any amounts you have paid within 14 days of receiving your withdrawal notice
Your access to npass.io will be terminated
Any data processed during the contract period may not be recoverable

Digital Content and Immediate Performance

Important: The npass.io service is a digital service that involves immediate performance. Once you consent to the commencement of service delivery and acknowledge the loss of your withdrawal right, your right to withdraw expires upon the start of service delivery.

If you do not wish to lose your withdrawal right, do not consent to the immediate start of service delivery. You must provide this consent in writing or electronically for the withdrawal right to be lost.

Model Withdrawal Form

You may use the following model form to declare your withdrawal. However, it is not mandatory:

--- BEGIN WITHDRAWAL FORM --- To NETCUBE Inc., Kurfürstendamm 195, 10707 Berlin, Germany or Paddle.com: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): - Service: npass.io Subscription - Contract date: [DATE] - Name of consumer(s): [YOUR NAME] - Address of consumer(s): [YOUR ADDRESS] - Email address: [YOUR EMAIL] - Account/Order ID: [YOUR ID] Signature of consumer(s) (only if this form is notified on paper): [YOUR SIGNATURE] Date: [DATE] --- END WITHDRAWAL FORM --- (*) Delete as appropriate

Note: You only need to send the model form or another clear declaration if you wish to exercise your right of withdrawal. The declaration can be made electronically, for example, by sending an email to the contact address above.

Refund Processing

We will process your refund without undue delay and no later than 14 days after we receive your withdrawal notice. The refund will be made using the same payment method you used to make the original payment, unless expressly agreed otherwise.

Please note that Paddle.com handles refund processing as our Merchant of Record. Your refund will be processed according to Paddle's refund policy and procedures.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Contracts for digital content if you have given your express consent to the immediate performance of the service and acknowledged that you thereby lose your right of withdrawal
Customized or substantially personalized services that cannot be returned or resold

No Penalty or Charges

We will not charge you any penalty or additional costs for exercising your right of withdrawal, except where otherwise permitted by law. Your refund will reflect the full amount paid, though we may deduct the costs of returning goods if applicable (not applicable for digital services).

Questions?

If you have any questions about your right of withdrawal or wish to exercise this right, please contact us at global@netcube.com or call +49 30 408174005.

EU Consumer Rights: This right of withdrawal is provided in accordance with Directive 2011/83/EU (Consumer Rights Directive). For more information about your consumer rights, please visit ec.europa.eu/consumers.